So you’ve accessed your credit report, but what the heck does it mean?

This guide walks you through the process of creating a myEquifax account and how to read an Equifax credit report in Canada.

Understanding credit reports in Canada

Before we go further, let’s start things off with a quick review of the basics.

A credit report holds information about how you manage credit. It’s the job of credit bureaus, also known as credit reporting agencies, to record how you use and repay credit products such as credit cards and loans. This information is sent from lenders to credit bureaus and added to your credit report.

Credit reports are used, among other things, to decide whether to lend money or extend credit to someone, choose a tenant for property rental, or decide on a job applicant.

In other words, companies use credit reports to find out more about you and then use this information to make decisions.

A credit report shows how your financial behaviour affects your creditworthiness, allowing you to make better financial decisions that ultimately improve your credit. You can also protect yourself from identity theft and fraud.

Checking your credit report doesn’t affect your credit score.

What is on my credit report?

Credit reports keep a comprehensive record of your financial history, such as:

  • Any open credit accounts and their balances.
  • Defaulted or closed accounts.
  • Missed or late payments.
  • Non-sufficient funds payments.
  • Debts sent to collection agencies.
  • Court decisions and bankruptcies.
  • Registered items such as a lien on a house or car.
  • Inquiries from lenders.

How to get a credit report in Canada

Canada has two major credit bureaus, also known as credit reporting agencies, Equifax and TransUnion.

Occasionally, a lender might report to one credit bureau, meaning your credit report (and credit score) might not be the same for each bureau. That’s why it’s essential to check both.

There are differences between the major credit bureaus in Canada: Equifax and TransUnion

Both offer a free service that allows you to order a copy of your credit report.

Is there a free Equifax credit report in Canada?

Equifax offers free credit reports and credit scores to all Canadians. It’s available online, by phone, by mail or in person.

Because it’s a free credit report, it only updates every 30 days. You can access your free Equifax credit report by visiting the Equifax credit report page.

Is there a free TransUnion credit report in Canada?

TransUnion will provide you with a free version of your credit report, known as a Consumer Disclosure.

It contains additional information that only you can see, such as account management inquiries, non-credit-related inquiries and personal inquiries. These inquiries are not visible to companies when you apply for credit.

Your credit score doesn’t appear in a Consumer Disclosure, but there are other ways to check your TransUnion credit score, such as through Credit Karma. This free credit score and report uses TransUnion’s credit scoring.

Every Canadian can obtain a free copy of their Consumer Disclosure online, by mail or in person. It doesn’t update in real time, but an updated version is available once a month.

Request your free TransUnion credit report by visiting the TransUnion Consumer Disclosure page.

How to create a myEquifax account and get your credit report

The first step is to create a myEquifax account. You can do this by registering for an account at and supplying some basic information such as your name, date of birth and address.

Entering your Social Insurance Number is optional, but it assists Equifax in locating your credit report and verifying your identity.

Once you’ve registered, go to your My Equifax login and enter your details to access your account.

myEquifax account summary

When you first log in to your myEquifax credit report, you’re greeted with a dashboard that displays some basic information:

  • Credit score summary.
  • Credit report summary.
  • The product you are using (free myEquifax credit score and report).
myEquifax credit report dashboard

You’ll be able to see your credit score on your account dashboard and whether it’s considered poor, fair, good, very good, or excellent.

You Credit score summary on myEquifax credit report dashboard

It will show you when your score was last updated and when your next credit score will be available.

Next, we’ll examine how the credit score and credit report sections work.

How to find your credit score on an Equifax credit report

The great thing about an Equifax free credit report is that it includes your credit score, a three-digit number calculated using the information in your credit report.

Your credit score is a three-digit number between 300 and 900 based on your credit report.

Think of it as an overall grading of your entire credit history. The higher your score, the more likely you’ll be accepted for things like credit cards, loans, mortgages, car finance and property rentals.

Here’s how Equifax Canada grades credit scores:

  • Poor: 300-559
  • Fair: 560-659
  • Good: 660-724
  • Very good: 725-759
  • Excellent: 760-900
You can access better credit products with a credit score of 650 or above.

By selecting the Credit Score option from the navigation, you’ll see your Equifax credit score and how it compares to the previous month. You will also see the factors impacting your Equifax credit score so you can take steps to resolve any issues.

You Credit score on myEquifax

In many cases, missed payments and high credit utilization are responsible for a drop in your score.

How to read an Equifax Canada credit report

By learning how to read an Equifax credit report, you will better understand how this information affects your credit.

Your Equifax credit report records your financial history, such as open credit accounts, defaulted or closed accounts, missed or late payments, debts sent to collections, court decisions and inquiries from lenders.

A credit report helps you understand how your financial behaviour affects your credit, which allows you to make better decisions.

Let’s look at what each section means.

Credit report summary

When you log in to myEquifax, you’ll see a summary of your credit report:

Equifax Canada: myEquifax Credit report summary

Choose view your credit report to see your entire credit report.

Personal information

This section typically includes your name, birth date and Social Insurance Number (SIN). It also includes historical data such as current and previous addresses and employers.

myEquifax Canada: Personal Information

Be sure that this information is correct, as it can help improve your credit score.


From here, you can see the different types of credit accounts you use:

  • Revolving credit (e.g. credit card)
  • Mortgage (e.g. mortgage for your home)
  • Installment credit (e.g. loan)
  • Other (e.g. telecoms) (also referred to as Open credit)
myEquifax Canada: Credit accounts

Choose a category to see a summary of all the credit accounts you have:

myEquifax Canada: Credit accounts
Sample Equifax credit report information.

Each account shows the balance, credit utilization (the percentage of used credit vs available credit), late payments and account age.

Here’s a tip: older credit accounts will increase your average account age, which is attractive to lenders. If you open a new account, this will lower your average age and negatively affect your credit.

Choose view more details to find out more about a specific credit account. You will see an exact credit utilization breakdown and the following information:

  • Account number
  • Current balance
  • Credit limit
  • Last payment amount
  • Payments that are past due
  • Balances that are past due
  • The date you opened the account
  • Date of last activity (when the account was reported as used)
  • Payment status (if the account is up to date or not)
  • Months reviewed (how long the account has been reported to Equifax)
  • Delinquencies.
  • Payment history: displays whether the account was late in receiving payment.

Here’s an example of a credit card on an Equifax credit report:

myEquifax Canada: Revolving account details myEquifax Canada: Revolving account history

Bank information reported

Here, you can see banking information such as closed chequing and savings accounts and whether there are any non-sufficient funds (NSF) payments on file (payments not honoured due to insufficient funds).

myEquifax Canada: Bank information reported

Credit transactions will disappear six years from the date of the last activity, and banking information will disappear six years from the date of registration.


This section displays all inquiries made on your credit report. Inquiries occur when lenders and companies request to look at your credit report.

Each inquiry displays the company name that looked at your credit report and a phone number to call if you have questions.

myEquifax Canada: Inquiries

When you apply for credit, a hard inquiry is recorded. Hard inquiries can impact your credit score and remain on your credit report for three years from the inquiry date.

Non-credit-related inquiries are known as soft inquiries. They don’t affect your credit score and are not visible to anyone but you.

Public Records

The public records section displays information on file with the government that is accessible to the general public. It’s recorded, so lenders understand your creditworthiness.

myEquifax Canada: Public Records

Examples of public records include:

Debts sent to collections

If you have a late payment and you don’t pay it, your account can be charged off and passed to a debt collection agency when it is unpaid.

If this happens, the account may appear in the collections section. You’ll see information such as the creditor’s name, the date the collection was reported to Equifax, and the outstanding balance.

Accounts in collections severely affect your credit score and remain on your credit report for six years.

Secured loans

A secured loan is attached to an item of value that you own and may appear in this section of your credit report.

myEquifax Canada: Secured loans

See also: Unsecured vs secured debt: what’s the difference?

Alerts, Disclosures and Contact History

Here, you can see a record of when you asked Equifax to put an identity alert, fraud alert, or consumer statement on your record. It also lists any written and verbal requests you have made to Equifax.

myEquifax Canada: Alerts, Disclosures and Contact History

Identity alerts make it easier for lenders in Canada to check your identity before providing credit. It lets you add a statement and phone number to your credit report.

Fraud alerts are available to people who have been the victims of fraud or identity theft. It’s similar to an identity alert, where you can add a statement to your credit report. This can encourage lenders to call you before approving a credit application.

What is a consumer statement on a credit report?

You can add a consumer statement to your credit report to provide additional information to lenders. For example, if you have some late payments, you may want to explain why so lenders understand the reasons.

Contact TransUnion page

Easy access to contact information for TransUnion, the other major credit bureau in Canada.

You’ll want to request a report from both Equifax and TransUnion because they may have different information about you on file. As a result, this means your credit score might be slightly different for each.

How to correct Equifax information

Credit report disputes are common, so if you spot an error on your credit report, you can submit Equifax’s Consumer Credit Report Update Form.

How to contact Equifax Canada

You can call Equifax at 1-800-465-7166.

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